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Broken images

Christian Chris8

Dear all!

We have freshly installed Confluence 4.1.3 in our company and when I try to "copy / paste" an image from a picture editor or from a screenshot tool I only do see a red rectangle showing "broken image" with FF 10. If I use IE8 I do not even see anything when using right mouse "Paste" or CTRL-V.

As Confluence is advertised with "it just works" I assume that some settings are missing?

Anyone an idea?

thanks,

Christian

Accepted answers

Joe Clark

Hi Christian,

It looks like this feature is not working with the latest Firefox update (FF 10). I've just created a bug report for you here: https://jira.atlassian.com/browse/CONF-24567

You can vote for the issue and/or watch the issue to be notified of its progress.

All comments

Joe Clark

Hi Christian,

It looks like this feature is not working with the latest Firefox update (FF 10). I've just created a bug report for you here: https://jira.atlassian.com/browse/CONF-24567

You can vote for the issue and/or watch the issue to be notified of its progress.

Christian Czaia [Decadis AG]

Thanks Joseph.

Just out of curiosity, are there any plans to reduce those compatibility issues? I mean Firefox is throwing out a major release every few weeks and every time it seems to have a major impact on some core functionalities in Confluence. I will be updating a customer's Confluence instance today, happy that drag&drop of attachments (with FF 7, 8 and 9) is working again since 4.1.3 https://jira.atlassian.com/browse/CONF-23360 and now I have to tell those people (again) not to upgrade their Firefox. Since not every company has a centralized software distribution it's almost impossible to avoid that people randomly update their browsers... Could Atlassian give out some advice on a regular basis on which should be the current "browser of choice"? Thanks anyway.

Cheers Christian

P.S. If I was searching for this bug in JIRA I would probably look in the "Browser Support" Component.

Joe Clark

(The bug triager has now added the browser support component :-) )

We're still looking at ways we can improve our current problems with Firefox version incompatibilities. The decision by Mozilla to release new versions so frequently has really been a curve-ball for us (and I imagine for others as well). At this stage, I think the best thing to do would be to add a watch to our Supported Platforms document - http://confluence.atlassian.com/display/DOC/Supported+Platforms which should be kept reasonably well up-to-date.

Lisa Rahder1

(... experiencing same issue in Firefox now, June 2013)

Jeffery Shaughn1

Experiencing same issue in Firefox, July 2013.

Oddly enough, this feature was working on Friday, now it's Tuesday and Firefox must have updated over the weekend... still working perfectly in Chrome and totally non-functional in IE8.

Sam Warren

Same issue here as well. If I copy and paste the image in Chrome and save, the image displays in IE and Firefox fine but copying and pasting an image in firefox causes it to display 'broken image' instead.

Joe Clark

To those of you who are re-experiencing this problem with recent versions of Firefox (Firefox 22.x), the bug report for this problem is here: https://jira.atlassian.com/browse/CONF-29799

Lisa Rahder1

Only way around this is cludgey... Save your image as a jpg, then upload image into Confluence. Direct paste from memory, which wroked in the past, now fails in all browsers...

Jan S.

We use FF25 and it doesn't work there as well.
Same problem with IE8.

When will this topic be solved?

Joe Clark

Hi Jan. As you can see in the linked JIRA issue (https://jira.atlassian.com/browse/CONF-29799) it was fixed in Confluence 5.2.4.

If you are still experiencing this problem you can create a new bug report on jira.atlassian.com

Miranda Tan

have it with chrome 50.0.2661.94 m

sethwill

Still happens even now Feb 2017, and in Chrome you can't even paste an image any more. Version 56.0.2924.87 (64-bit)

elliot gimple

Having the same issue as described by Seth anyone know how to resolve it?

Arthur Vogel

Same to me. Chrome can't even paste from memory and both safari and safari technology preview show the broken image error after publishing the page. The workaround to first save every item before uploading it is extremely slow. Please get this issue fixed Atlassian.

Maria Hauer

Still same issue here for IE 11 and also Chrome 59.0.3071.115 (64-bit)

Adam Hwang_u8oaoh

Broken for me in Chrome 72 and copy/pasting data-uri images

Sean Shannon

I think it depends on how the clipboard represents the data. I had an image in Powerpoint that I copied and pasted, and it didn't work. Then I used the window Snipping Tool, and when I pasted, a progress bar appeared, and it worked fine.

Tayger

The problem is not fixed: As of May 2019 I have this problem too (see attachment). I have added svg images into a table.The weird thing:

As soon as I switch to edit mode I can see the images (svg graphics) again. I also can see the images in the Confluence app on m iPhone (assuming they are not in cache).

The problem persists even on re-uploading/re-inserting the images.

This error occurs at least in Safari Version 12.1 (14607.1.40.1.4) on Mac

Regards

daniel.caine

Not working as of July 2019. Seriously... 7 years to fix a bug for copying and pasting images?!

A7DC

It also doesn't work if you try and drag and drop a .png from preview into the upload field. If you select the same .png from the file browser then it works.

unknown

I still having issues loading images to a page. The image is visible until i hit publish then the image links get broken. The third time i tried uploading the images it worked. Tried both to drag and drop and browse computer.

Using Chrome:
Version 78.0.3904.70 (Official Build) (64-bit)

Adam Sieting

Also having this issue. I copy and pasted a note from Onenote, and email, and some other things and they all show up fine in the edit but once I preview or publish they break. Latest version of Chrome. Version 78.0.3904.97 (Official Build) (64-bit)

Adam Sieting

Firefox 70.0.01 same thing

unknown

this is still broken: Version 1.0.1 Chromium: 78.0.3904.108 (Official Build) (64-bit)

Mandaaar

Hellooo - I was having this "Broken Image" issue with a .JPEG file that I had saved.

I had a funny character in the file name (In my case it was "&"), once I removed this the image loaded with no issue.

Might be worth double checking if your image has any strange issues.

Noumenon72

This bug is clearly back, so please consider editing your answer to make clear that it solved the 2012 issue but not the 2017 issue.

Byron Tik

REFRESH YOUR BROWSER PAGE CACHE
I had an issue with broken links when I moved images locally, I found out it is the Cache on the user's browser side. Ctrl-f5 (cache refresh in Chrome) fixed this for me.