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When transitioning from 'on hold' status to any other status, the 'on hold reason'

abbas baman

When transitioning from 'on hold' status to any other status, the 'on hold reason' should automatically change to 'not on hold'

@Callum Carlile _Automation Consultants_ @John Funk

can anyone please help me to resolve this

2020-06-17 16_03_59-Window.png

Accepted answers

All comments

Nic Brough -Adaptavist-

You will need an app to provide a post-function that can update your custom field.

abbas baman

Hi @Nic Brough -Adaptavist- thanks for your reply could you please let me know which app I need and it is paid or free and what would be the process

Nic Brough -Adaptavist-

I'd use Scriptrunner (paid) but that's because I work for the vendor and have it available on almost all the systems I work with.

There are alternatives, but I'm not actually too familiar with them, as I just use SR. The Jira Toolkit, Automation and Jira Suite Utilities may be worth a look, Jira Misc Workflow Extensions and Power Scripts can definitely do it. I'm sure there are others in the marketplace, and it's not painful to write your own (heck even I wrote a plugin to give a post-function for "change custom field" before I Scriptrunner existed)

Callum Carlile _Automation Consultants_

@abbas baman ^ ScriptRunner would be a good option. If you weren't as comfortable with scripting then Automation for Jira is an alternative:

Full paid version here

Free version here (I believe you get 300 free rule executions per month so this may be enough)

You can set a trigger (e.g. Issue transitioned from A to B, leaving B blank to match all statuses) and an action (Update a custom field on an issue to match your criteria). You would also need to set up a second rule to clear this value on transitions in the opposite direction

Automation Rule.PNG

abbas baman

Hi @Callum Carlile _Automation Consultants_ once again thanks for coming up with useful information I have installed free version could you please help me to show steps how I can achieve this because as I am new to jira

abbas baman

Hi @Callum Carlile _Automation Consultants_ Could you please help me to show the steps I have installed automation for Jira

Callum Carlile _Automation Consultants_

@abbas baman

Select the 'Issue transitioned' trigger, adding On Hold to the first field and leaving the second field blank to map to all statuses
Add a new condition if required (maybe you want to limit the automation down to one particular project or something, if no conditions are required then you will not need to add one)
Select New Action then Edit Issue, select the On Hold Reason field and then select the Not On Hold option
Save this rule and make sure it's enabled.
Test the rule out to make sure it's working

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