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Portal not downloading resources and getting 404 errors - from caching??

Mary Sage_ieexhl

Sometimes in the JSD portal I'm getting 404 errors where the resources do not load. The screen hangs or I get a white screen and customers complain. This is occuring on all browsers.

When I look at the console it is trying to load resources from:

<JIRABASEURL>/servicedesk/customer/portal/undefined/servicedesk/customershim/...

and

<JIRABASEURL>/servicedesk/customer/portal/undefined/rest/analytics/..

and

<JIRABASEURL>/servicedesk/customer/portal5/create/undefined/rest/webResources/1.0/resources

Any ideas?

Thanks for your help,

Mary Sage

EDIT: The problem seems to occur when I have caching on for the browser. If I disable caching everything seems to work correctly. Any clue on how to force the JSD portal to be downloaded always?

Accepted answers

Aliaksei Shorkin

Here is the solution https://jira.atlassian.com/browse/JSDSERVER-6707

All comments

Mathis Hellensberg

Are you using the default JSD portal or do you have any addons, such as Refined installed?

Mary Sage_ieexhl

I have a plugin which I uninstalled and still get the problem.

I am using a reverse proxy though.

Mathis Hellensberg

I'm afraid I don't know then

Mary Sage_ieexhl

Thanks for trying to help.

Daniel Preiser

Try disabling Gzip-Compression in Jira General Configuration.

Aleksandr Migun

We are experiencing this on chrome/Edge right now. FF and Opera users are not affected, as far as we know. The only workaround to get SD working on Edge is to enable developer tools (this probably disables cache in some way) - then everything works. Turning gzip off did not help, sadly.

Edit: we are running JIRA/SD behind nginx reverse proxy. So adding "add_header 'Cache-Control' 'no-store, no-cache, must-revalidate, proxy-revalidate, max-age=0';" to location might be used as a workaround to disable browser-side caches.

Aliaksei Shorkin

Here is the solution https://jira.atlassian.com/browse/JSDSERVER-6707

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