Hello everybody, I am updating my company workflows. I have two projects, Customer Support and Logistics, with respective issue type and workflow. I would like that a transition from an issue in the Support workflow create an issue in the Logistics workflow AND transition it to the correct status. For example : * issue type Service S-0001: transition "part repaired" * Postfunction Clone issue -> Create a logistic issue L-0001 linked to S-0001 * Postfunction Create Custom event : E-0001 * In the logistic project : Listener sees E-0001 from S-0001 -> Fast track S-0001 to status "Ship the part" Cloning the issue is fine, with Scriptrunner has this function exists and does not need mastering scripting. However, I do not know how to create this event as all the documentation I found on custom events are related to emails or other irrelevant updates. Do you have suggestion on how to articulate this mechanism?

When I run it in the Script console I am unable to resolve class issueInputParameter. Also, as the creation and linking actions are already built in, it would be nice to only have a listener doing the transition or even in the script console from the "clone and link" function

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Create custom event which triggers listener for fast track transition

Sylvain Reissier

Hello everybody,

I am updating my company workflows. I have two projects, Customer Support and Logistics, with respective issue type and workflow. I would like that a transition from an issue in the Support workflow create an issue in the Logistics workflow AND transition it to the correct status.

For example :

issue type Service S-0001: transition "part repaired"
Postfunction Clone issue -> Create a logistic issue L-0001 linked to S-0001
Postfunction Create Custom event : E-0001
In the logistic project : Listener sees E-0001 from S-0001 -> Fast track S-0001 to status "Ship the part"

Cloning the issue is fine, with Scriptrunner has this function exists and does not need mastering scripting. However, I do not know how to create this event as all the documentation I found on custom events are related to emails or other irrelevant updates.

Do you have suggestion on how to articulate this mechanism?

Accepted answers

All comments

Mathis Hellensberg

So you need a post-function that creates a linked issue in another project, and fast-tracks the created issue to a selected status?

Sylvain Reissier

Yes. I tried to do it in one step from the scriptrunner "Clone issue -> Additional issue action" table but could not make/find a functionnal script.

Mathis Hellensberg

Give me a sec

Mathis Hellensberg

import com.atlassian.jira.component.ComponentAccessor
import org.apache.log4j.Logger
import org.apache.log4j.Level

def issueService = ComponentAccessor.issueService
def issueLinkService = ComponentAccessor.issueLinkManager
def userManager = ComponentAccessor.userManager
def user = userManager.getUserByName("admin")
def issueInputParameters = new issueInputParameters()
def createdIssue

// Create new issue.
issueInputParameters.setSummary("Something")
issueInputParameters.setProjectId(10001)
issueInputParameters.setIssueTypeId("10010")
//issueInputParameters.addCustomFieldValue("customfield_<id>", "Value") //If you wanna add custom field values.

def validationCreateResult = issueService.validateCreate(user, issueInputParameters)

if (validationResult.isValid()) {
    createdIssue = issueService.create(user, validationCreateResult)
} else {
    log.info("Something")
}

//Link created issue to parent.
def issueLinkType = 10003 //Id of the type of link ex. Relates, linked etc.
issueLinkManager.createIssueLink(createdIssue.id, issue.id, issueLinkType, 1, user)

//Transition created issue.
def actionId = 101 //Change this to whatever workflow transition Id you wanna use.

def validationTransistionResult = issueService.validateTransition(user, createdIssue.id, actionId, new issueInputParameters())

if (validationTransistionResult.isValid()) {
    issueService.transition(user, validationTransistionResult)
} else {
    log.info("Something")
}

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