When a ticket is reopened, the ‘Resolution’ field should be automatically set to ‘unresolved’

Question

Observed outcome

* This works when reopening the ticket from resolved or closed statuses.
* But does not work when reopened from 'Testing in progress' or any other status.

Expected outcome

* 'Resolution' should become 'unresolved' when a ticket is reopened from any state

can anyone please help me to guide step by step to resolve this things @John Funk

abbas baman · Answer

Thanks alot @Callum Carlile _Automation Consultants_  done it is working fine could you please help me with one more things

We need to make the Resolution Reason field mandatory for all the project Please note the field should be displayed on the screen of Resolved tickets, not Ticket Creation. Current its appearing in Create Issue screen as well.

how I can do this if you help me it would be great thanks once again

Callum Carlile _Automation Consultants_ · Answer

@abbas No worries at all, you can also use the post function at the very bottom of the list, update issue field, then select Resolution from the first dropdown and then select None from the second :)

abbas_6sc2ko · Answer

Hi @Callum Carlile _Automation Consultants_  thank you so much for your quick response but i can't see clear field value  in add post function could you please help me