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The "Alert User" option is missing from "Automation for Jira" - Cannot @mention

JJ_wwrfbp

There's supposedly an Alert User action in automation for jira but I'm using the server version of Service Desk and see no Alert User action. I tried adding [~firstname.lastname] in a comment. That didn't work. I tried @userid and that didn't work either. How do we @mention a user?

Accepted answers

Sachin_q0v8o8

Hello JJ,

As per JSDSERVER-1476

Workaround

Add them manually using markup and Service Desk will notify them as if you had used the normal @mention method:
```
[~username]
```
Have the participant make a comment, and he will be mention-able after that.

Best,
Sachin.

All comments

Sachin_q0v8o8

Hello JJ,

As per JSDSERVER-1476

Workaround

Add them manually using markup and Service Desk will notify them as if you had used the normal @mention method:
```
[~username]
```
Have the participant make a comment, and he will be mention-able after that.

Best,
Sachin.

JJ_wwrfbp

Thank you. It worked perfectly!

Mahmoud Zinji

How to get the username of the user i tried it many times and it didnt work

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