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Locked Out After SSO Misconfiguration [Atlassian Access]

I Broke It

So... first off, shame on me for not reading instructions and not properly testing. This is from a separate account.

Unfortunately, in my rush to test SAML configuration, I didn't setup a user outside of SSO or leave a window open with an open session.

I then configured SSO incorrectly, and have now locked myself out of all Atlasssian cloud services, including support. Those few who had support access are also locked out.

Any ideas?

Accepted answers

All comments

Dave Meyer

Hi @I Broke It ,

Just create a support request (you can use the account you used to post this question) and our support team can help you out.

Sandy_j7vl7h

Hey @I Broke It , if you ever find that you need to test SAML in the future, you can set up a separate authentication policy specifically to test SAML before rolling out to the wider organization. More information can be found here in the Access product guide. Hope this helps!

Aniruddha Mallik _Ani_

@Sandy I have a similar issue and I am unable to login with my company account to even raise a support ticket. Can I get assistance from your team to regain access to our JIRA?

Thanks,
Ani

Aniruddha Mallik _Ani_

@Dave Meyer I have a similar issue and I am unable to login with my company account to even raise a support ticket. Can I get assistance from your team to regain access to our JIRA?

Thanks,
Ani

Sandy_j7vl7h

Hey @Aniruddha Mallik _Ani_ , just use that account you're currently logged in with to raise the support ticket. The team will help you out!

Dave Meyer

@Stephan Salat you should be able to create a support request with a separate Atlassian account (like a personal email) and our support team can help you.

Stephan Salat

PLEASE DELETE

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