Ticket approval url sign in

unknown

Hello!

I've implemented the approval feature in our Jira Service Desk.

There is one annoying thing with the approval stage.
The user who receives the approval buttons in their mail, have to log in to approve the ticket. Is it possible to modify the URL so that the user could approve their ticket without logging into the customer portal?

This would really help those clients who don't want to sign in or register with the portal.

Muhammad Ramzan_Atlassian Certified Master_

Yes its possible but with scripting. I achieved as following

 

If you are using scriptrunner , you can create one custom rest end point where you process the request with admin user.

 

One post function where you send email to user for approval; Once user click on this link  , your custom rest end point receives the request and process it without any user login or even without any user license.