Issue Filter showing JIRA Software and JSD tickets in same filter

Tom_51r9dj

Hi All,

I have a two different projects in both JIRA and JIRA Service desk.

I'd like to try to realise whatever benefit there is in running both JIRA and JIRA Service Desk in my organisation by showing any tickets that are allocated to our team in both projects via a single filter.

Is anyone able to tell me if this is possible and how i might go about doing this.

Tom

Trudy P Claspill

Hello Tom,

You can indeed configure a filter to retrieve data from multiple projects.

If the projects all use the same field/methodology for showing an issue is assigned to your "team", then it is highly likely you can add a criteria for that to your filter.

What is your level of familiarity with constructing JIRA search filters, in either the Basic or Advanced view? And what version of JIRA Server and Service Desk are you using?

The challenging part of this, though, will be who runs the filter. Only a user assigned to the Service Desk Team in the Service Desk Project, and allocated a Service Desk Agent license, will actually be able to see the output of such a filter including the Service Desk project issues. If you are such a user, then you will see the filter retrieve results from all relevant projects. If you want to share the output with others who are not allocated such Service Desk access, they will not see the service desk issues if they run the filter themselves.