JSD Server - can't create SD Project

Gleb Kartashov

Can not create SD project:

Log entry shows following

2020-06-03 13:01:25,239+0600 http-nio-8080-exec-24 ERROR glebk 781x21966x1 1a1c0uc 10.0.0.189 /rest/project-templates/1.0/templates [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: An error occurred while notifying that a project was created
java.lang.RuntimeException: An error occurred while notifying that a project was created
at com.atlassian.jira.bc.project.DefaultProjectService.notifyHandlersOfProjectCreated(DefaultProjectService.java:395)
at com.atlassian.jira.bc.project.DefaultProjectService.createProjectInternal(DefaultProjectService.java:377)
at com.atlassian.jira.bc.project.DefaultProjectService.createProject(DefaultProjectService.java:347)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
... 1 filtered

Tried:

• restarting server
• restarting server with out Confluence
• removing Confluence app link
• https://confluence.atlassian.com/jirakb/unknown-error-or-nullpointerexception-when-creating-a-project-in-jira-server-849170381.html?_ga=2.170051945.812751610.1591091613-1579981667.1564733105

None of the above helped 

Petter Gonçalves

Hello @Gleb Kartashov

Thank you for reaching out.

The error you are facing can be caused by a number of different reasons. Please, follow the steps below to properly troubleshoot the issue:

1. If your default language is set to Russian or German (Switzerland), it's possible you might be impacted by the bug JSDSERVER-4170. In this case, follow the steps of the workaround provided in the bug or update your SD application to a version that is not impacted by the bug.
2. Check if you are facing the problem mentioned in one of the following documentation, properly trying the resolution steps:
   Jira server throws unknown error when creating a project 
   Unable to create IT Service Desk type of project 

Let us know if your error is related to one of the scenarios above.