Directory 'Remote JIRA Directory' is not functional during authentication

Question

All of our users, including admins, are unable to log into Confluence, they are getting an error on the login page saying:

* Sorry, an error occurred trying to log you in. Please try again.

This install has been up and working for a few months.  Users are managed by JIRA.  Everything was working last night.  The server has not been rebooted.  No IP addresses or port numbers have changed.  The hardware is a 40 core Xeon server with SSD RAID and 128GB of RAM.  CPU load rarely goes over 10% so I don't think it is a hardware resource issue.  All users are able to login to JIRA without problems.  All of the SSL certificates are good.  The log for confluence is showing this error:

authenticateUser Directory 'Remote JIRA Directory' is not functional during authentication of 'username_here'

I tested the crowd authentication, I get a login prompt from my browser but I am unable to login to:

jiraserverurl.mycompany.com/rest/usermanagement/1/search?entity-type=user&start-index=0&max-results=1&expand=user

Any tips on how to troubleshoot this?  All of the solutions I am finding there is at least admin access to the Confluence web UI.

Ditta Khan · Answer

Hey, I found the solution here:

https://confluence.atlassian.com/stashkb/unable-to-connect-to-jira-for-authentication-forbidden-403-323391874.html

The problem came about because the IP address of my server had changed.

Ditta Khan · Answer

I am also encountering the same issue.

My JIRA and Confluence run on the same physical server.

I did recently move the server to another location. The IP addresses were updated.

The 403 error indicate there is comms.

Any help greatly appreciated

Tim Stoel · Answer

This may help... Under User Directories in Confluence I see:

Synchronization failed. See server logs for details.

I got this error when testing the JIRA user director sync from Confluence

Test basic connection : Failed com.atlassian.crowd.exception.ApplicationPermissionException: Forbidden (403) Encountered a "403 - Forbidden" error while loading this page. client.forbidden.exception Go to Jira home