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Show JIRA tickets and Service Desk tickets on the same dashboard.

Tom_51r9dj

Hi All,

I'm looking for solution to show JIRA tickets and Service Desk tickets on the same dashboard.

Our team is dealing with a situation where we have tickets being logged to us via two different methods, and we have to visit two different portal sites to be able to get an understanding of our workload.

Is there any way to combine the two.

The ideal solution would be to present issue filters from either platform via some type of dashboard widget / gadget / whatever.

Thanks,

Tom

Accepted answers

All comments

Hernan Halabi - Elite IT Consulting Group

Hello @Tom if you have Jira software you can create a kanban board that shows both projects. Boards show whatever you use in the query. I use that with some of my projects as well. It allows you to see things in one place but you won't be able to see all features from service desk without fully opening the ticket, SLAs aren't visible as an example. Also you need to ensure that all the users have both licenses.

If you only have core. You can create a dashboard in which you can add different widgets that show tickets from both projects

Tom_51r9dj

Hi @Hernan Halabi - Elite IT Consulting Group

Thankyou kindly for your assistance, but i appear to be failing at the first hurdle here

If go to create a new Kabana board in JIRA, i get the option to add any of, (or multiple projects) that are in JIRA. I don't see any pf our JSD projects listed here.

Is this a problem with the way our two platforms are linked together or have i misunderstood this?

Thanks

Tom

Tom_51r9dj

Also, from what i understand of these boards, the boards are created using the criteria of an issue filter. Is this suggesting that you can create an issue filter that includes data from both platforms?

This would be the ideal solution for me as this would give the information i'm looking for in dashboards?

Hernan Halabi - Elite IT Consulting Group

correct on the second response @Tom make a query and save it as a filter. Then you assign that filter to a board and you see the same tickets that are shown as a result of the query. In this case both projects that you are interested

Tom_51r9dj

So throwing this one out to the floor then.

Anyone know an alternative way to do this, or an add-on that would add this capability.

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