Suggesting Confluence articles in JIRA Software issue based on custom fields keywords

Question

Hey,

I'm new with Confluence and have a question. I would like to integrate Confluence with JIRA Software and would like to know if the below is possible:

I would like to have Knowledge Sharing Space in Confluence. Can I suggest 'recommended articles/page' from Confluence in JIRA Software issue based on issue custom fields content?

For example, if custom field contains a key of 'XXX' then Confluence articles that maybe tagged with XXX will be presented in JIRA. Is something like that or similar to that possible?

Thank you

Meital

Meital_8myywg · Answer

I found something similar but it looks like it's JIRA service desk capability (see step 3-5). I'm looking for something similar for JIRA Software:

https://www.atlassian.com/blog/jira-service-desk/6-steps-to-create-knowledge-base-jira-service-desk-confluence

Meital_8myywg · Answer

Thank you, the article explains on how to link between JIRA and Confluence applications, I'm looking for a more detailed explanation on how to implement the 'recommended articles' section in JIRA based on Confluence content. Any idea where I can find information on that?

repi · Answer

@Meital

Here you should find something on the topic:

https://confluence.atlassian.com/applinks/link-atlassian-applications-to-work-together-785449117.html