daily email notifications sent by JIRA based on a set of conditions

Jeanette Chan

I would like to have JIRA send out a daily email notification to the assignee and product owner given the following conditions:

Product type = x and y

Status = Opened or Assigned

for all tickets in Opened/Assigned state for more than 2 days (with a Begin date=Creation date).

 

Is there a plug-in or a feature that needs to be turned on ?  Thanks in advance. Jeanette

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Sam Hall_h1otcf

Hi Jeanette,

Have you explored using issue filter subscriptions to do this? You might be able to get close to what you want.

For example, a filter using the JQL below would show, for each user, 'Open' issues assigned which were created more than 2 days ago (since the start of current day):

assignee = currentUser() AND status = "Open" AND createdDate < startOfDay(-2)

You could:

1. tweak this to your needs 
2. save the filter
3. subscribe a group of users to receive the results at a set time each day. See the Atlassian help on this page (scroll to the "Subscribing to your search results" section).

I hope that helps you a bit.

I haven't covered emailing the product owner, because I don't know how you have this set up in JIRA. Is it one fixed person all the time (perhaps the project lead?) or does it vary issue by issue?

Sam