JIRA Service Desk Right now if you leave an internal comment you get a blank comment box but it your write a comment to the customer it put the full name of the customer and the full name of the agent. Hi Jane Smith, * Tim Ford I just want a blank comment box on both, such as like a comment within JIRA. Is this part of the configuration somewhere, or do I need a plugin to suppress this?

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Service Desk blank comment box

Janene Hoffmann

JIRA Service Desk
Right now if you leave an internal comment you get a blank comment box but it your write a comment to the customer it put the full name of the customer and the full name of the agent.

Hi Jane Smith,

Tim Ford

I just want a blank comment box on both, such as like a comment within JIRA.

Is this part of the configuration somewhere, or do I need a plugin to suppress this?

Accepted answers

Jack Brickey

Janene, go to project>project settings>customer notifications> public comment added (and edited) and edit the format there.

All comments

Jack Brickey

Janene, go to project>project settings>customer notifications> public comment added (and edited) and edit the format there.

Janene Hoffmann

project settings / customer notifications

This is on server, is that why I don't see customer notifications you're referring to?

Janene Hoffmann

JSD server 3.1.9

Jack Brickey

Janene, I checked the documentation. It appears that it is not there in server 3.1 but is in 3.3. I encourage you to use Atlassian documentation as a resource as it is quite good and can easily be searched just like AA but often is a better resource. I also recommend upgrading. Though I do not use server, my observations from AA discussions is that there are very significant improvements.

3.1 - https://confluence.atlassian.com/servicedeskserver031/configuring-service-desk-notifications-802164756.html

3.3 - https://confluence.atlassian.com/servicedeskserver033/configuring-service-desk-notifications-861255295.html

cheers,

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-service-desk