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Question

We have a test JSD project to see how we cooperate with a client .

They use a portal we act on issues . This seems to be working ok.

Just recently we did a different approach , we created an issue and we expected that the customer will see the same view as normally.

However this case the body of the issue is not visible on the portal nor some of the comments .

How do you tackle this ?

tx,gabor

Gábor Faludi · Answer

hi Jack ,

thanks for the quick reply. Still I have already 17 tickets do I need to re-create them or can be converted somehow ?

ta,

gabor

Jack Brickey · Answer

Your agents should use “Raise a request” link in the sidebar and in the form use the on behalf of field to select the customer. If they use the Create button in the app then be sure they change the Reporter and select the correct Issuetype and Request Type.