User property picker on customer portal

Attila Győri_ibzbzd

Hi all!

I would like to manage issues reported by residents of apartment houses. (for example: broken window, faulty lights, etc.)

Customers has user properties:
Address : The house
Apartment : Door number

These properties are copied by Jira Workflow Toolbox automation to a custom field for reported issues so I can see them on Issue details screen.

Some of them has more than one apartment, so I want to let them choose which apartment is the issue about. I would like the Apartment property of the logged in user to show in a selector field.

Is there any way to achieve this?

Jira Workflow Toolbox has no custom selector field for this as I can tell.

Thanks!
Bálint

Fidel Castro

Hi @Attila Győri ,

I can give a solution like this one:

1. A calculated text field called My Apartments will display a numbered list of the apartments of the owner, something like this:
2. Field My Apartments is only a text field. In order to select the apartments we will use a Select List (single select) custom field called Selected Apartment with numeric options 1, 2, 3, 4, 5, 6, 7, 8, 9, 10. We will consider that the maximum of apartments for an owner is 10. The owner will select the apartment number in this select list.

We will implement also:

• A validator that will prevent the user from selecting a number higher than the number of apartments he has, i.e., in the example above he will not be able to select 4.
• We will implement a post-function that will automatically set a text custom field called Affected Apartment with the address of the apartment selected by the user in the numeric select list.

If the proposed solution is Ok for you, please explain the format that takes user properties Address and Apartment when they contain more than than one apartment, and I can give you the expressions for calculated text field My Apartment, for the validator and for the post-function that will set field Affected Apartment.

Regards,

Fidel