We want to capture how many times rework has happened for a particular defect.
For this purpose we have added one field called Rework. when ever state transition happens from Resolved to Open we set rework count 1 Rework custom field and this count is incremental.How many times this state transition happens that many times rework will increase.
Also we want to capture the Date stamp when this rework happen?
Could you pl help me how to get these things done?
Thanks in advance.
-Bala