Automation rule to comment on issues with linked issue URL

Pavan_fnakdz

I am trying to clone a ticket from Project A to Project B using automation rules and link both.

We need to post a comment to inform the reporter (Customer) saying that we have moved your request to project B and please track your request here ProjectB-123 (cloned ticket link)

{{issue.url.customer}} works to get me the created issue in customer portal view.

Looking for Clonnedissue URL in customer portal View

 

I have tried the smart values {{triggedissue}}, {{Createdissue.key}} giving me empty output in comments.

 

Please help

Thanks,
Pavan

Chisato Saito

Hi, did you solved this ??

I would like to same things at same projects. 

I tried to do it by automation, But I see this"[]" instead issue kye on comments...