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Add a condition to show a transition when the issue link is linked to another issue

Nivine Alaeddine

Hi,

I have been trying to add a condition on a workflow to say that if an issue link is added on a ticket, then it can move from status Open to Under Management.

I have done a condition for subtasks and it worked but when i used the same method for the issue link nothing is reflecting, and the status is still on OPEN.

I have used the Condition on linked issue option and but nothing happened.

This is what I created

Condition on linked issue:
At least 1 and no more than 1000 issue links with the following characteristics:
- Issue link types: any
- Linked issue's issue type: any
- Linked issue's status: Open.
- Linked issue's resolution: UNRESOLVED
- Linked issue belongs to any project.
About the rest of issue links:
- Unselected statuses are not allowed.
- Unselected resolutions are allowed. by JWT

Can you please help?

Thanks

Accepted answers

Fidel Castro

Hi @Nivine Alaeddine ,

You condition is not only requiring an issue link to an issue in "Open" status, but also is forbidding issue links with any issue in status different from "Open".

Please, try the following modification in your current configuration:

CHECK parameter "Allow unselected statuses:"

Let me know if this modification solves your problem.

Regards,

Fidel

All comments

Fidel Castro

Hi @Nivine Alaeddine ,

You condition is not only requiring an issue link to an issue in "Open" status, but also is forbidding issue links with any issue in status different from "Open".

Please, try the following modification in your current configuration:

CHECK parameter "Allow unselected statuses:"

Let me know if this modification solves your problem.

Regards,

Fidel

Nivine Alaeddine

@Fidel Castro Thank you for your response. I have done what you said but the status is still showing the current status (OPEN) instead of moving on to the next status (Under Management). Why do you think its still acing like that?

This is how it looks now:

Condition on linked issue:
At least 1 and no more than 1000 issue links with the following characteristics:
- Issue link types: any
- Linked issue's issue type: any
- Linked issue's status: Open.
- Linked issue's resolution: UNRESOLVED
- Linked issue belongs to any project.
About the rest of issue links:
- Unselected statuses are allowed.
- Unselected resolutions are allowed.

Thank you

Andrew Laden

A condition will not transition an issue. It is only used to determine what transitions are valid. It still requires some other actions. (ie a user clicking on the transiton, or some other automation) to actually execute the transition to the next status.

Nivine Alaeddine

@Andrew Laden The transition is already hidden and won't appear unless it meets the condition. The strange thing is that I have done the same condition but when creating sub tasks and it worked but it didn't somehow on Issue links.

If I need to make it automated when issue link is attached, how can I do that ?

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