Hi all, I am experiencing following issue on JSD Server: * Login to Portal as Portal User (Customer) * Open Requests list of the belonging Organization * Click on the Issue to open it (issue was reported by currently logged-in User) * the Portal reports: "No requests were found" Does anyone have an idea what might be? I see this issue with more tickets Marko

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JSD : No requests were found

Marko Vrgotic

Hi all,

I am experiencing following issue on JSD Server:

Login to Portal as Portal User (Customer)
Open Requests list of the belonging Organization
Click on the Issue to open it (issue was reported by currently logged-in User)
the Portal reports: "No requests were found"

Does anyone have an idea what might be?

I see this issue with more tickets

Marko

Accepted answers

DevRimantas

Hi Marko,

Does the request have a link to another issue in the comments? It might be due to this bug (it seems your Jira SD version is not mentioned, but neither mentioned in the "fixed" version list): https://jira.atlassian.com/browse/JSDSERVER-6606?error=login_required&error_description=Login+required&state=59e903e6-9876-465f-b78c-6d275bcb52dd

All comments

Tansu Akdeniz

Hi @Marko Vrgotic

Is there any change on service desk "Browse Project" permission? Also, please check a random issue (created by customer) whether customer-request-type is empty or not.

Please take a look at this KB.

Regards

Marko Vrgotic

Hi Tanzu,

Thank you for fast reaction.

This Customer User has more than one Issue reported (~20). Most of the Issues can be opened/viewed via Portal login (as Customer User), but few ends up with "No requests were found" message.

They all belong to one ServiceDesk Project and at this moment only one Request Type exists.

I have checked randomly few of the Issues created by this User and they all have Request Type defined.

Marko Vrgotic

Screenshot 2020-05-22 at 13.06.09.png

Marko Vrgotic

The above is Adin/Agent View just to show that relevant fields are in place.

Since the User, via Portal can see/view majority of the Issues (all from same Project) of the belonging Organizations I assume Browse Projects is in place.

DevRimantas

Hi Marko,

Marko Vrgotic

Hi all,

My apologies, I forgot to update this issue.

Yes, upgrading to 3.16.13 did solve a problem for us.

Marko Vrgotic

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