How to support a multi client scenario?

Question

Hi ,

We are a support /  development organisation with a number of clients.

We would like to implement JSD for our org.  How do you support such scenario?

Would you create multiple jira projects one per customer  ?

This makes the support staff's life difficult because they need to go through each project separatly?  IS there a better way?

I think a single project is not an option because clients cannot see each others' issues.

Any ideas?

tx,

gabor

Michael Andolfatto_a62ntx · Answer

Hi @Jennifer Kharrazi , it's been a while since I've configured JSM so assuming that nothing has changed, yes absolutely.

An organization is something you can configure within a project. Let's say we have two clients from two different companies who will be raising requests:

* Amy S. (amy.s@pariscorp.com)
* Frank M. (frank.m@vic.org)

Within my service project, I would create two organizations: ParisCorp and VIC. The respective emails of the users above would be added to each.

When email requests are configured for my project, it will allow both Amy and Frank to generate requests by sending an email to the same mailbox, but due to the fact they belong to different Organizations, their requests will be hidden from one another.

Onboarding a new employee: John R. (john.r@pariscorp.com) and adding him to the correct Org means that I can make his requests available for Amy to view and vice versa.

Jennifer Kharrazi_3sxz8u · Answer

@Michael Andolfatto  with this set up you refer to, is it still possible for emails to be automatically made into a request?

Serkan_ia59ud · Answer

We've a product which is fully integrated to JIRA and works together with it.

We aim to solve exactly for that kind of needs. We'll be appreciated if you try and give us your feedback.

https://www.maestrocr.com