nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Create Issue popup taking long time to load

RambanamP

Hi ,

any one have any idea why it is taking long(around 20Sec) time to popup while trying to create a issue.

Thanks,

Accepted answers

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AhmadDanial

Hey there, Rambanam.

Perhaps you can try to check on the following documentation to narrow down the possibilities that could cause the performance degradation in your instance

https://confluence.atlassian.com/display/JIRAKB/Crashes+and+Performance+Issues+Troubleshooting

Since there are many possibilities, take time to look into one by one and hopefully, you are able to find the reason behind this.

Warm regards,

Danial

RambanamP

Thanks for your response,

i went through the document , our jira will work fine except slowness while loading create issue popup

Renjith Pillai

How many projects and issue types do you have? It is directly dependent on that.

RambanamP

projects will be around 360 and issue types will be around 50

butwith same projects and isuuetypes test instance created and we are not seeing this issue

JamieA

It's extremely slow after a cache clear event. My profiling show it's proportional to the number of field configs * number of fields, and also number of projects * number of roles, as there will be a db query for (N projects * M roles).

After you have loaded the dialog once, it should then be much faster . Is it?

RambanamP

yah, it is fast once the dialog loaded once,

any suggestion, how to over come this?

JamieA

Get atlassian to implement com.atlassian.jira.issue.fields.layout.field.AbstractFieldLayoutManager#loadFieldLayout in a more efficient manner
Reduce the number of field configs
Reduce number of projects/role - probably too difficult
Try to find people who call: com.atlassian.jira.issue.fields.FieldManager#refresh. The comment notes this: "If you add any calls to this method in JIRA I will hunt you down and subject you to a Spanish inquisition." I wish they would. Greenhopper is a culprit here.

JamieA

And btw you're lucky, it takes around 90 seconds for that dialog to popup after the caches have been cleared on my instance...