Import Issues from CSV option is missing from Issues dropdown for Users.

Teju Naik

Hi Team,

Users have been complaining about the missing 'Import Issues from CSV' option from Issues dropdown but as admin, I can see it.

Is there any setting we need to change, as this KB suggest to update the Jira Importers Plugin to version 6.2.3 or above but we have 9.1.2 version running in the system.

Please note: Users can see the option in our other two environments but not in the production environment.

Patricia Francezi_iDev_

Hi @Teju Naik 

For a user to import issues from CSV, your global permissions must be set to Bulk Change permission AND Create Issues permissions. 

The Bulk Change permission might be missing in your production instance, or disabled .

Please check this doc

https://confluence.atlassian.com/jirakb/how-to-disable-bulk-create-non-admin-csv-import-731119858.html

This article says how deactivate, doing the contrary would help you to check it.