We have a user who is not receiving any emails from JIRA that utilize our custom email velocity templates. He does, however, receive emails that utilize the default JIRA templates. All of our notifications are plain text, not html. And this user is the only person that has reported not receiving our custom emails. We have tested it and it appears to be isolated to just him.
Is there a setting I can check either in JIRA or even on this user's Outlook Email account that might be prohibiting him from receiving our custom emails. The errors that appear in the logs indicate that it is trying to send this user an email with no content and then fails.
Here is the error:
2012-03-12 15:48:36,172 Sending mailitem com.atlassian.jira.mail.IssueMailQueueItem@22d561[issue=com.atlassian.jira.issue.IssueImpl@73ea6a[id=15980,summary=TEST - TESTING CUSTOM EMAIL NOTIFICATION,key=MEDMGMT-462,created=2012-03-12 15:46:35.667,updated=2012-03-12 15:47:10.873,assignee=<null>,reporter=aaujero],remoteUser=aaujero,notificationType=User_Custom_Field_Value,eventTypeId=10007,templateId=500] ERROR aaujero 948x154x1 1i65agj /secure/admin/MailQueueAdmin.jspa [atlassian.jira.mail.MailingListCompiler] Failed adding mail for notification recipient: [email=cbuck01@amerigroupcorp.com, user=cbuck01]
org.apache.velocity.exception.VelocityException: Trying to send mail with no content.
