Agent limit exceeded

Question

I have a self-managed Jira SD with a 3 agent license. I have 2 agents and want to add a 3rd but it says my license limit will be exceeded. Either your software or me cannot count!

In my SD project under Users and roles, I have a group called jira-service-desk-team with assigned role "Service desk team". There are 2 users in that group.

František Špaček _MoroSystems_ · Answer

if you are both admin and SD agent, it will work for you.

Devtech83 · Answer

Thanks, my own user is an admin anyway so that should be fine?

František Špaček _MoroSystems_ · Answer

It should be safe, just be aware that Jira admin will loose some options in project configuration (all service desk configurations could be accessed only if you are both admin and SD licensed agent). But he can easily transfer license to himself, do the configuration and return it back.