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Added Editor to Dashboard but User Is Still Unable to Edit

Kathleen O_Connor

Hello,

I added a particular user as an editor to my dashboard but he is still unable to edit the dashboard from his account. I am also an editor of the dashboard (not the owner) but I have no problem editing it.

What could cause this problem and how do I troubleshoot?

Thank you!

Accepted answers

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Geoff Mether _Togetha Group_

Hi @Kathleen O_Connor I've got some simple questions here, hopefully they help (I've encountered these several times when troubleshooting).

1. Is the person logged in? The dashboard might still be visible even without them being logged in. So just make sure they have logged in.

2. Is it a filter they are trying to modify? Not the actual dashboard. In which case, they need permission to edit the filters.

Hope that helps.

Geoff

Tinker Fadoua

@Kathleen O_Connor

Can you please share the steps on how you granted this user permissions to a Dashboard that is not yours?

If you provide the steps we may be able to find the issue.

Best,

Fadoua

Kathleen O_Connor

Hi Fadoua,

Thank you for your response. I do the following:

Go to Edit screen
Under Add Editors, select add user
Put in user's name
Click add button
Click update button

The person's name shows up as an editor. I have also shared the editing capabilities with a group and the person is in that same group as well.

Kathleen O_Connor

Hello Geoff,

Thanks for the reply! No, they are not trying to edit the filter. They are just trying to edit the dashboard but the Edit option doesn't appear for them even while logged in.

It's a mystery to me!

Tinker Fadoua

@Kathleen O_Connor

Did you ask the dashboard owner to add the user? Please let's try it.

Best,

Fadoua

Kathleen O_Connor

Yes, the dashboard owner was the first one to do it. They pointed out the problem to me. We tried it again but this is all the person can see:

maguialahmar

There is a known bug by Atlassian https://jira.atlassian.com/browse/JRASERVER-69192

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