Set Permissions

Question

I use Jira Service Desk on premise version.

For my Jira project for HR tickets I want HR group to be able to CREATE new tickets however I want HR to be able to add requested participants outside of HR.

I've only been able to configure permissions so that Service Desk Customers manually added can be added as requested participants.  Seems you have to be a Service Desk Customer to be in the requested participants list.

How can I create it so a sub group in the company can create but anyone can be added as a request participant.

Jack Brickey · Accepted Answer

Request participants must be Customers of the HR project. If users have Jira SW license then they can be added as a watcher if they have browse permissions.