How to handle flex time and on call time in JIRA TEMPO?

Question

Hi,

We have a customer who is interesting in the tempo plugin and wants to know how they can handle flex time, min and max time on the flex account. They also wants to handle call time/on duty time with regards to support. A person who is standby if some event happens. The time the person is on call and nothing happens are worth X and the time that the person really needs to do something is worth Y in terms of time. Can this be handled in TEMPO?

Thanks

Peter

unknown · Answer

Is it possible to continue counting flex hours after one month is finished, or is flex hours only counting within a month?

We uses planned vs. worked hours for counting flex hours.

Tempo Support - · Answer

Hi Peter,

this problem depends partly on your flex time definition. If it is on daily, weekly or monthly basis. The Tempo workload scheme only gives a daily requirement of hours worked, independent of when during the day this work is done.

The total numbers give you an indication of the hours worked or required for the period you are viewing in the Timesheet. This should give a clear idea about the required minimum having been worked or not. It is not possible to set a maximum of hours.

For standby (on call) hours, you could try to use the planning feature. The user plans the time that he is on standby and logs the work that he is actually working. This will give you numbers of standby hours vs. worked hours.

Hope this helps.

Kind regards,

Susanne

darylchuah · Answer

Hi Peter

For a better response and more promptly reply, you may raised a support ticket in http://www.tempoplugin.com/supportto receive a better support experience on this issue.