Predefined field for date expiration project for business and service desk

Soportesoluciones

Hi, good moorning, I'm looking issues for:

- How implement a field with expiration date for a project (service desk and business)? It is important for us to control support date expiration and licence expiration. It's posible?

- There is any way to get email alert whith these date expiration -1month o week

 

Adanvced thanks

Phill Fox

Hi @Soportesoluciones 

Welcome to the Atlassian Community. 

There are a number of different options that will enable you to achieve what you describe.  So let me outline a couple of variants (there are plenty of other options but they will all require more understanding of the exact business requirements). 

Starting with the most basic but using the built-in functionality available to everyone. 

Assuming you follow best practice and all closed tickets have a resolution set create the following two filters (amending to match your specific setup). 

Month expirations

project in (list of projects) AND resolution is EMPTY AND expirationDate < endOfDay(+28)

Week expirations

project in (list of projects) AND resolution is EMPTY AND expirationDate < endOfDay(+7)

Once these are created you can then subscribe to these filters to receive an email at whatever frequency you desire. 

Alternative 1

If you have Jira Software installed you can build a Kanban board that shows you the different issues highlighted in different swimlanes. 

For the Kanban board build a filter that selects all the issues you want to display. Something similar to 

project in (list of projects) AND resolution is EMPTY

Then in the swimlanes change the option to JQL. 

Overdue

project in (list of projects) AND resolution is EMPTY AND expirationDate < endOfDay()

Month expirations

project in (list of projects) AND resolution is EMPTY AND expirationDate < endOfDay(+28)

Week expirations

project in (list of projects) AND resolution is EMPTY AND expirationDate < endOfDay(+7)

You should configure the columns, card layout etc to match your desired business objectives.

Alternative 2

You can use one of the scripting Apps to identify in a similar method to the filters above those issues that are reaching the monthly/weekly expiry and have it send an email for each one to a nominated user to ensure that it is dealt with. 

 

So here are three options for you to choose from each has its own strengths and weaknesses and there are plenty of others. I would take a fairly agile approach to this and start small and refine/amend as you get a better understanding of what works for your organisation. You can of course also combine different solutions to give full coverage. 

 

Phill