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How to change password for a user, forgot your password not working

Chris Groome

A User wants to login. Tried with their known User/PW and gets a generic "Sorry an error occured". I went to User Management, found the User and clicked on the Username but then could not find the Actions > Set Password. I can log in as administrator but when trying to login as the user I get the same error dialog. This is version 5.7.1 Confluence. I have read multiple change passwords docs but none seem to match.

I am the systems administrator and the usual application admin has been CovidFurloughed. I have never been in the app beyond an initial dashboard. Your help and understanding is greatly appreciated.

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repi

You must be a system administrator!

1. Open People

2. Administer user

3. set password

4. change password

Chris Groome

Above under #3 change password I was able to follow your instructions to that point.

Then on that screen #3 above, below "Back to Users" is a line of possible commands, one of them being "Set Password", BUT that line of commands is missing on my screen. I am logged in as administrator. What is your idea for why that line of commands is missing? (thank you for the easy to follow instructions)

repi

You must be a member of a group that has System Administrator rights.

Chris Groome

Your response, "You must be a member" Are you referring to Me the systems administrator trying to set the persons password? I looked for myself in the same area that I found the user. I am not listed there. I never used Confluence. The person who did administer users was furloughed along with almost all the users. Are you saying that I will need to somehow add myself as a user and give myself admin rights inorder to then become administrator and set the password for the user?

repi

This does not work that way, if your confluence account has no system administrator rights so far, this can only be changed by another account with system administrator rights.
You must have access to a confkuence system administrator account.

This can be found in the global permissions.
Not in the space permissions.

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