Specific SLA in ServiceDesk

Felix Schmidt

Hello everybody,

I'm using Jira v7.10.1 and try to use diffrent SLA. We have different customers with different SLA. We organize the Customer in specific organizations. The problem is the SLA don't work as I want them to.

What I've tried:

Setting the Issues (JQL) like this:

priority = Critical AND Organizations = Customer1

 

and this doesn't work. What am I doing wrong?

 

Cheers,

Felix

 

Patricia Francezi_iDev_

HI @Felix Schmidt 

Is that any other rules before this new JQL, like, a goal ser for a priority = Critical?

(if you do, the SLA will stop searching for any other goal as soon as it finds the first satisfying query. It does in line order)

Organization is alwas filled in your issues when created or its done manually?

Are you able to find issues in this project using

project = yourproject AND priority = Critical AND Organizations = Customer1?