escalation service to auto close jira tickets

Question

Hi

I'm looking to create an escalation service that will set resolved jira tickets to "Close" status when they have been resolved for more than 7 days

However, on the "close" transition there is a required field called: Performance Feedback to prompt the user to enter a value

I would like to set this to a default value of: Met Expectations without manually setting it.

Below is the code. What is not working is setting the Performance fieldback field value to:

Met expectations.

In the escalation service:

I left the following unchecked:

skip permission

skip validator

skip condition

If i checked all of them, the performance feedback value is blank...

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def cf = customFieldManager.getCustomFieldObjects(issue).find {it.name == 'Performance Feedback'}
issueInputParameters.addCustomFieldValue(cf.name, 'Met Expectations')

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.comments.CommentManager

CommentManager commentManager = ComponentAccessor.getCommentManager()

commentManager.create(issue, currentUser, 'This ticket has been in "Resolved" state for 7 or more days without an update. This ticket will be automatically moved to "Closed" state.', true)

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Any help is appreciated.

Thanks,

Mary

Mary Mark · Answer

Hi Kian,

This works!

Do i have to call this explicitly?

issueInputParameters.addCustomFieldValue(customField.id, option.optionId as String)
issueInputParameters.setSkipScreenCheck(true)

I already uncheck the boxes.. to not allow skip transition/condition/validator.

Thanks,
Mary

Kian Stack Mumo Systems · Answer

Mary,

I just based mine on the template Scriptrunner provides.  Please try something like this.

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.comments.CommentManager

def customFieldManager = ComponentAccessor.getCustomFieldManager()
def customField = customFieldManager.getCustomFieldObjectByName("Performance Feedback") // name of CF

def optionsManager = ComponentAccessor.getOptionsManager()

def fieldConfig = customField.getRelevantConfig(issue)
def option = optionsManager.getOptions(fieldConfig).find { it.value == "Met Expectations" } // value of option

issueInputParameters.addCustomFieldValue(customField.id, option.optionId as String)
issueInputParameters.setSkipScreenCheck(true)

CommentManager commentManager = ComponentAccessor.getCommentManager()

commentManager.create(issue, currentUser, 'This ticket has been in "Resolved" state for 7 or more days without an update. This ticket will be automatically moved to "Closed" state.', true)