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Required security token when restoring from backup

Victor Moleiro

I am installing Atlassian Confluence 5.1.2 in a Mac Server. Currently I have a commercial license running in another server (version 5.1.2), but in order to migrate server I have generated a evaluation license (so both Confluence can be running concurrently) . In the Confluence Setup Wizard, I choose the option to restore data from another backup. When restoring data from the commercial version back up I get the message: "Your request could not be processed because a required security token was not present in the request. You may need to re-submit the form or reload the page." I use a Production environment and an Embedded database, both in the old commercial license and in the new Mac Server version. I have read another answers saying that I should enter in the websudo mode re-entering the administrator password. Actually, I have not even created the administrator user (it is the next step in the setup wizard) Is there any way I can migrate both users and data from the old server to the new one? Thanks in advance

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hsuhailah

I'd suggest to not import the backup during the wizard installation. Complete the installation first (create an empty Confluence site) and then import the backup via Confluence Admin > Backup & Restore.

Victor Moleiro

I keep getting the same error message, once the installation is completed creating an empty Confluence site.

hsuhailah

Sorry to hear that. Since that's the case, I'd suggest you to re-install Confluence again on the server. Once, the installation has completed, increase the session timeout value to 180, restart Confluence and import the backup. Hopefully, that will solve it and avoid the message from appearing again.

This issue could happened if the restoration process took a longer time than the default configured session timeout value which is 60 minutes.

David at David Simpson Apps

If you want to be supported, I'd suggest going with a supported platform such as Linux (or Windows).

See https://confluence.atlassian.com/display/DOC/Supported+Platforms for details.

Victor Moleiro

I have tried your suggestion, but, unfortunatelly, the message remains there. I understood it could have been a problem of the administrator's session to finish, but the whole upload of the backup file (~4GB) takes less than a minute. The message appears just after it is uploaded. As the message suggests a "security token", may the problem be caused by a wrong license? Remember the backup was generated using a Commercial version of Confluence while it is trying to be restored in an Evaluation version, is it related to the problem? Taking another strategy, is there a way of copying the users and data from the windows Confluence instance to the one in the Mac Server? Thanks in advance

Roy Chapman_8hftxh

Maybe a bit late in the day, but I managed to get the same error restoring on a supported platform. In the end i started an incognito session and it worked.

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