Hi! Please, tell me how to add the approvals module on the portal(Like in the screen).
We add field and change status, but this module is not visible.
Hello @Tatiana
Thank you for reaching out.
Per your description, I understand you are not being able to see the Approvals required in the customer portal of your Jira Service Desk Cloud. Is that correct?
In order to better troubleshoot the problem, please provide us with the information below:
Let us know if this information helps.
Hi! Thanks for your reply. I created the SD from scratch and didn't change anything in it. Approvals in the WF are configured by default. In screen you see that approvals are appearing in the Agent view (Internal) in the issues
The portal does not have a similar module Approvals, just the field Approvers
And it isn't Cloud version - We use Jira Server
Checking the screenshot you provided, I believe the approval panel is not appearing because you have added yourself as the only approver for the request, so the panel does not need to be displayed.
Can you please check if the same behavior happens when you select a different approver?
Additionally, make sure the Approvers field is added your customer portal view. These would be the steps:
Let us know if you have any questions.
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