How do portal customers vote on issues?

Micko_9o0ad6

I must be missing something simple. Using organizations I can make issues visible to customers but they have no access beyond commenting. They can't vote.

There is zero point in our small team voting on issues. We need customer votes.

There is a voting and feedback plugin but it doesn't change the existing votes. It uses custom fields.

There is a feature request from 2015 (with 380 votes) but that was five years ago.

Is there any way to allow a portal customer to vote?

Nic Brough -Adaptavist-

Customers don't get access to the issues behind their requests.

Voting is not something a service desk is expected to do - the core purpose of a service desk is for requesting help, change or bug fixes.  It's not intended as a product management system.

Customers are automatically watchers on the requests they raise, so generally you don't need them to watch issues.  If you do need customers to be notified on other people's requests, you'll need them to be added as participants (which the requestor or agents can do).  You can't get them into the "watchers" on the issue because they have no access to the issue.