mail from Contact Site Administrators not received

Question

Hello,

I was recently promute as administrator but i am not receive the email sent by user with the Contact site Administrators, only my collegue receive it. however we are both in the jira-administrators group.

i checked in my spam mail, nothing

Do you have an idea to solve that?

thank.

Daniel Ebers · Answer

Hi Julien,

if sending mail via Jira works in general I'd recommend you to check with outgoing mail server logfiles - in case it applies maybe with the person responsible for your mail server.

Without access to the server and its configuration/logfiles it is hardly possible to state where the problem originates.

Cheers,
Daniel