We need an approval workflow for granting access to confluence knowledge space

Ramajayam Iyer

We intend to enable Service Desk customers the ability to search Confluence Knowledge Base articles.

Is it possible to enable a process so that customers will request for access to the Knowledge Base and access will be granted only after approval?

Our customers will not be licensed confluence users. 

 

Hernan Halabi - Elite IT Consulting Group

Hello @Ramajayam Iyer you could do the following. At JSD you have a simple workflow that wherever the request is approved a site admin adds that customer to a group. That same group will have to be listed as view only in the confluence home page of the space linked to that JSD project. That way you should get a behavior as described