How to move Share With field to the top and make it more visible?

Question

We have some customers part of many Organizations and when they log ticket they never change the Share With option, which means the request will stay as private request.

I believe the hardcoded location is very bad idea. The field should be on top of the request to ensure that customers pay attention who they are raising ticket for.

Also the fields is basically made invisible. I does not look like normal field in the form.

Is there any way how to move the field and make it more visible?

Jiri · Answer

It seems that Atlassian has no idea how is SD used. Its very painful system to use.

Jack Brickey · Answer

Hi @Jiri ,

unfortunately it is not possible to change the location. There are a lot of open suggestions for being able to customize the portal more completely So maybe some day.

Viktor_kre7k4 · Answer

You can use Javascript to move the element.

However, you will need an addon to run Javascript on top of the customer portal in Jira Service Desk.

Here is an example that will move the "Share with" to the top of the page. You can paste it in your "Console" in the browser to try it out.

document.getElementById("js-organization-picker").parentElement.prepend(document.getElementById("js-organization-picker"))

For further reading, here are some links were Atlassian explain similar problems, that is, they suggest solving with Javascript

https://confluence.atlassian.com/jirakb/remove-the-everyone-share-option-from-filters-in-jira-server-301663662.html

https://confluence.atlassian.com/jirakb/how-to-hide-elements-in-jira-using-css-or-javascript-958774526.html

https://confluence.atlassian.com/jirakb/how-to-enable-autocomplete-renderer-for-multi-select-custom-field-in-jira-754978239.html