notification not sent to reporter when an issue is approved, only when it's rejected

JJ_wwrfbp

When an issue is sent for approval and is rejected, the reporter gets an email notification but when it's approved, the reporter does not get a notification. Anyone else seen this happen?

I've checked notification helper and it seems like it should be working. 

Brant Schroeder

Check your customer notifications.  My guess is that you are sending a notification to the customer when the issue is resolved and when the approval is denied the issue is resolved.  When the issue is approved it transitions as normal and no notification is triggered because the Customer-visible status changed is disabled.