Access revoked after sync to GSuite

Question

Hello

We lost access to our Atlassian site right away we completed the GSuite Sync process.

We still have access to Atlassian account but not to our site (neither to Jira or Confluence).

Any idea how can we get control again of the site?

Thank you very much in advance

Lex_Heredia · Answer

Hi Dave, thanks for your replay.
We did it. Helpdesk just fixed the issue. There was nothing to do from our site.

Thanks again

Dave Meyer · Answer

Hi @Lex_Heredia ,

I would recommend contacting Atlassian Support directly to help resolve this situation, they can help diagnose what has gone wrong and disable the G Suite sync temporarily if necessary. https://support.atlassian.com/contact/