Resolution in Epic view

Question

Hi, I am wondering how I can improve the work of our engineers and there is a pain point when a lot of people are complaining. In the epic view, we have some linked tickets i.e. User Stories. Let's assume that every US is Done but not each was Done - some of them have a resolution Won't do. Is there a way to show which ticket has what resolution, can we add an extra column to show the resolution?

I also find some idea. Here is a Tooltip in Jira - when you hover on an element it (should) gives you some more details. Is it possible to change the msg in Tooltip from Status to show the Resolution?

Szymon F · Answer

Thank you Nic for that. Unfortunately, I am very reluctant to add extra status. Going into the kernel of Jira as also not doable :)

Do we have any add on which will be able to present that information? Or mark somehow tickets that are not done.

I am thinking about one extra workaround. In the transition, when a resolution != Done or Fix we can add a prefix in summary (i.e. [Out]) but is not what I am looking for

Nic Brough -Adaptavist- · Answer

You would need to amend code in the application to get the resolution into the tool tip.

If this really is a huge problem for you, then I would

* Amend the story workflow so that it includes a "won't do" status
* Map that status into the "done" column on your boards
* Move issues with "won't do" into the new status