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How to upgrade Jira core from 8.2.1 to the latest version?

Mark Gesite

When attempting to upgrade, it says: "Required - current version is incompatible with Jira Core 8.8.0" I can't find online which version to upgrade first before going to the latest version. Should I go with 8.3 to 8.4 until i reach 8.8? Also, do I need to do the same with Jira Service Desk? Thanks

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Tinker Fadoua

@Mark Gesite

Can you please share some additional information?

What DB are you using? What's the DB version?
Did you check the plugins compatibility first?
What OS? Windows or Linux?

You should be able to go from 8.2.1 to 8.8.0. However we will need to check some requirements before the upgrade.

Best,

Fadoua

Mark Gesite

@Tinker Fadoua

Thank you for your reply.

I read from this forum that it's better to gradually perform the upgrades 2-3 versions up at a time, performing a backup each time. I used this method because I didn't see anywhere confirming that its okay to just upgrade (manually) to the latest version right away plus it was already complaining that it wasn't compatible (see error on the original post).

To answer your questions:

1.) we are using MS SQL

2.) Yes, checked the plugins/apps compatibility.

3.) we are on Windows OS Server

Also, these links helped me a lot.

Backups: https://confluence.atlassian.com/adminjiraserver/backing-up-data-938847673.html

Upgrade guide: https://confluence.atlassian.com/adminjiraserver/preparing-for-the-upgrade-966063325.html

Download: https://www.atlassian.com/software/jira/service-desk/update

I also upgraded everything under Administration > System > Applications every after upgrades. I also noticed along the way that Confluence has to be upgraded along the way.

Thanks

Tinker Fadoua

Is everything working fine now @Mark Gesite ?

Mark Gesite

@Tinker Fadoua Yes that's right

Thank you for following up.

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