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I created a page and sometimes, rather randomly, the page doesn't completely load.

Keith Green

The page was created with a form designed on it, using the "Forms Configurations" tool. Usually when the page loads, there are two round circles, top and bottom, that go round and round until something that is trying to load finally loads. Right now on-screen I see that the bottom circle, where the form data is displayed in columns, is gone which I guess indicates it's completely loaded that item. However, the top circle, where the form is trying to load, is still just spinning round and round, and the form is not loading... any ideas?

Accepted answers

Shannon S

Hi Keith,

Thank you for raising this with us.

Could you clarify with me what the Forms Configurations tool is? Is it provided by a Marketplace add-on, perhaps?

From what you're saying, it sounds like it's only this page that's acting up? Are other pages that use this tool behaving the same way?

Thank you for your help!

Shannon

All comments

Shannon S

Hi Keith,

Thank you for raising this with us.

Could you clarify with me what the Forms Configurations tool is? Is it provided by a Marketplace add-on, perhaps?

From what you're saying, it sounds like it's only this page that's acting up? Are other pages that use this tool behaving the same way?

Thank you for your help!

Shannon

Keith Green

Hello Shannon,

So yes we are using "Easy Forms" (https://marketplace.atlassian.com/apps/261/forms-for-confluence?hosting=cloud&tab=overview) from Marketplace add-on as you indicated. We've been using this add-on for more then a year now, and from time to time this one form we created seems to not want to load correctly. The page has an input form on the top, and below that we've got a Table with all of the data being collected. I'm now wondering if the data collection has grown to be too large for that page... but IDK... Your thoughts?

Shannon S

Hi Keith,

Thank you for clarifying. I'm not really familiar how the add-on might be storing its data, but I've definitely seen large Confluence pages having loading issues before due to number of macros and data on a page. For example, with multiple Jira issues macros turning many results.

I'd recommend that you test to see if all Forms for Confluence pages are encountering the loading issue, or if only certain pages are encountering that issue. For example, ones with a lot of saved data or macros on a page.

Try to contact Adaptavist directly on this (see Forms for Confluence Support), or have your admin raise a ticket with the Support Team and we can get a look at your logs and help determine the cause of the performance issue.

Let me know if you have any questions about that.

Shannon

Keith Green_lhibfn

Thanks Shannon,

So one of the Admin's from my office had already send support the information but said no one has got back to him yet. I guess I'm the only one to attempt making any forms and the one form is my only form so far. I created it over a year ago, and as I said it's been mostly working OK, with only a few hiccups along the way. So no matter what I do now, I'm not able to create any forms that display at all. Sure, I can create the form, but even in the "Preview" it doesn't display. I've also tried to create forms with "ConfiFroms", but again the same thing happens, or doesn't happen, I can't see the Preview or actual form in action... hope that helps and not sure what else I can explain at this point.

Thanks, Keith

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