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recovery account (recovery_admin)

Elaina_Hall

I am trying to walk through the steps enable the recovery_admin account. I have tried the following, but I am still unable to authenticate with the recovery_admin account.

Stop the Confluence service
Edit setenv.bat with the following line:
1. set CATALINA_OPTS=-Datlassian.recovery.password=pass %CATALINA_OPTS%
start confluence with start-confluence.bat

Confluence starts properly and the login page is accessible, unfortunately I'm still unable to log in.

I have also tried updating the security credentials for the admin account directly in the H2 database, this does not appear to work either. However I'm not positive that the steps I followed for this process are accurate. Specifically, the credentials for all users in the database start with {PKCS5S2} however the database steps say to use the string

'x61Ey612Kl2gpFL56FT9weDnpSo4AV8j8+qx2AuTHdRyY036xxzTTrw10Wq3+4qQyB+XURPWx1ONxp3Y3pB37A=='

Any thoughts?

Accepted answers

All comments

Brant Schroeder

Since you are on version 6.14.1 you will need to follow these instructions to recover your password: https://confluence.atlassian.com/conf64/restore-passwords-to-recover-admin-user-rights-936511358.html

Elaina_Hall

Are you sure those are the steps?

The instructions on this page indicate that version 6.5 (and up) should follow these instructions:

https://confluence.atlassian.com/conf614/restore-passwords-to-recover-admin-user-rights-965546142.html

Or am I miss understanding how confluence version number increase. 6.14 > 6.5, correct?

Brant Schroeder

Elaina,

Sorry you are correct. For some reason I had it in my head you were using 6.1 not 6.14. Does your Confluence site use another user directory besides Confluence? (Jira, Active Directory, etc)

Elaina_Hall

Brant,

I also have JIRA installed, but I do not believe the two products are linked in any way. Is there a way to confirm this? (I believe both use their own H2 database)