Users not able to download Xporter report

Question

I have built a report and uploaded it to the Xporter Templates.  Xporter is enabled for all projects and users.  I have a reporter and an assignee both unable to download their  individual one-issue report.  Others on my team can download single and multiple issue reports with no issue.

One team member selects Export and gets nothing.

Another team member selects, Export, then Xporter and he gets a pop-up box with 5 fields which will not allow hime to select anything and cant go any further.

I am baffled.

Marko Heikkinen · Answer

Hi Jose,

did you find the solution? I am struggling with the same problem.

José Domingues [Xray] · Answer

Hi Lou,

Can you please contact our service desk? This issue needs to be analyzed, as we need more data.

Best Regards,

Team Xporter