Tickets not being created after Exchange Restart

James Grommersch

We are having an issue with Jira not creating tickets when new messages come in.  Outbound emails work with no issue. 

We had this issue before and there was a command in exchange for a setting that was in an unexpected or bad state and we did a reset on it.  I can't find that Jira help desk document now. 

Outbound emails work just fine.

Incoming Mail 

We get the following error when testing from Update Pop / IMAP Mail server

Unfortunately no connection was possible. Review the errors below and rectify:

• SocketException: Connection reset

Under mail handler 

Test Run Results

javax.mail.MessagingException: Connection reset while connecting to host 'mail.wspmn.gov' as user 'trackservice' via protocol 'imaps, caused by: java.net.SocketException: Connection reset

 

Any help with this would be greatly appreciated. 

Daniel Ebers

Hi James,

welcome to the Community!

From my point of view the exchange server is more likely to be seen as the source than the Jira server. The "Connection reset" you are receiving is a general error message when connections are not possible.

While it is hard to say from the outside what the current error is really caused by I'd start with testing if the IMAP(S) port is reachable from Jira server (using telnet), to check if all needed services on the mail server are up and running and if there was some kind of firewall rules applies which was not intended - but now are blocking IMAP(S).

Cheers,
Daniel