Looking for a time-tracking addon with granularity

Question

I've been asked by my company to investigate if there's a way to do time-tracking in a very micromanaged way.  I know Jira has built-in time tracking for individual issues, but we're looking for something a bit deeper.

We would like the ability to count the time an issue spent open and assigned to a user.  For example, if one of our Customer Service reps clicks "Acknowledge" on a ticket, we imagine a timer starting from that point.  When the CS rep then clicks "Resolve Issue", the timer should stop.  It would also be nice to be able to have a widget that showed how long a user may have spent on tickets with a certain component.

It would seem logical that we should be able to do something like this fairly easily, but I haven't come across an add-on that grants this kind of functionality.  Anyone have any ideas?

Lathrop [PSU] · Answer

There are three popular time tracking plugins on the market that might meet your needs.

* ictime https://marketplace.atlassian.com/plugins/de.iconcept.ictime.jira-ictime
* Tempo time sheets https://marketplace.atlassian.com/plugins/is.origo.jira.tempo-plugin
* JIRA time sheet reports https://marketplace.atlassian.com/plugins/jira-timesheet-plugin

Edit: For format. First submission from tablet was terrible.

Rahul Aich [Nagra] · Answer

Have a look at this; i think this is what you need.!

The issue history collector plugin. I have it on my test instance, works well...

https://marketplace.atlassian.com/plugins/ru.andreymarkelov.atlas.plugins.datacollector

Rahul

unknown · Answer

This is a promising start.  I like that it tracks the amount of time in each transition, but it doesn't take into account if the issue has been reassigned.  We want to be able to view a user and find how much time they've spent on issues and which issues/components they've spent their time on.  Is this possible with the JIRA suite utilities add-on?