Tickets not being created from emails

ljelic

Hi,

 

i created an IMAP mail address when a mail is sent to that address, that creates a ticket in the project.

I get the "welcome" message that the email channel has been set. I set up the customer permission "Anyone can email the service desk or raise a request in the portal", but when I try to set up the mail handler i get an error "cannot create issue due to invalid license".

I am the admin of the app, in jira-admin group. 

Andrew Laden

A few possibilities

1: For service desk, you don't want to set up a standard email handler. Service Desk includes its own email handler functionality.

Under the project section of your service desk project is a section for "email requests" That is where you can set up the mail handler for service desk.

(it is possible to use both, but you have to be aware of the differences and restrictions between them. The Service Desk email handlers is designed for use by customers, while the regular one is for agents.

2: Also make sure that your user isn't just a jira admin, but is also in a role in the service desk project that would allow you to create issues. (Project settings -> Users and Role)

3: And also that you are is in a group that give application access. (jira administration -> Applications -> Application Access)

If you look up your name under users, and done see that you have access to an application, you would need to fix that.