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JIRA is creating duplicate tickets automatically.

Neeta Dubey

I am facing a weired issue in JIRA where the tool is creating duplicate tickets automatically.

For e.g a user created a ticket and assings however JIRA is creating a duplicate ticket with the same subject line and that ticket is left as unassigned.

i have checked this now for couple of ticket however its very uncertain.

Please advice how to troubleshoot such issues.

Accepted answers

All comments

Bhushan Nagaraj

Do you see any errors when you run the Integrity checker?

Nic Brough -Adaptavist-

Start with how the issues are being created? UI, REST, Plugin, Email, trained penguin typist?

Sergio20

"trained penguin typist" ==> LOL

sb_timoteo_ponce

I have something similar, but in my case JIRA duplicated 287 tickets with all their content, it did it while I was offline, not sure about what to do.

Nic Brough -Adaptavist-

You need to do what I suggested - start with how you're entering it. What do the duplicates have in common?

sb_timoteo_ponce

it's an attlassian on demand JIRA instance.

Nic Brough -Adaptavist-

And how are you creating the original issues? And what do the duplicates have in common?

sb_timoteo_ponce

The original issues were created a year ago, we where at ticket number 25-300, now we are at number 760. But suddenly today I woke up today and there are 287 new tickets with the same exact content that the initial tickets (25-300), this was done while I was not online and with my account. The tickets don't even have created_date of today, they have the exact same creation_date as the original ones. So I'm assuming that there were some database updates not done by JIRA.

Nic Brough -Adaptavist-

Ok, so what do the 287 original tickets all have in common? How were they created? (UI, REST, Plugin, Email, Trained penguin typist?)

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